Unit Secretary-Transplant Hepatology Unit 14E Part-time Weekend Days Job at Northwestern Memorial Healthcare, Chicago, IL

cWx2MmlFbFQrTG1FakpzSlFITDlzL1drYkE9PQ==
  • Northwestern Memorial Healthcare
  • Chicago, IL

Job Description

24 hours per week 

Two 12 hour shifts Saturday and Sunday only 

Days shifts

 

The Unit Secretary reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.

The Unit Secretary is the receptionist for the patient care unit and is often the first person to greet and assist patients visitors and staff. The Unit Secretary coordinates the flow of information at the nurses station in a positive and timely manner. The Unit Secretary assists physicians nurses and other health care providers in coordinating the patients stay care and experience.

Responsibilities:

Customer Service:

  • Extends courtesies to patients staff and visitors in a prompt and responsive manner in all communications.
  • Assists in monitoring visitor/employee access including the presence of badges in all patient care areas including the visitor waiting areas and alerts security as necessary.
  • Recognizes difficult patient staff and visitor situations facilitates communication and escalates appropriately.
  • Assists and directs patients staff and visitors according to hospital policies.
  • Answers the phone promptly and transfers calls according to NMH phone standards using AIDET.
  • Effectively coordinates calls on multiple lines simultaneously.
  • Promptly and accurately answers and responds to all patient calls within identified timeframe via the nurse call system using AIDET.
  • Recognizes patient care requests requiring urgent attention and escalates to appropriate staff.
  • Assures patients with communication needs are identified at the nurse call system and calls are handled appropriately.

Medical Records:

  • Prepares medical records on admission discharge and transfer.
  • Responsible for the maintenance of the patient medical record including but not limited to:
    • Assisting the care team in obtaining and releasing medical records.
    • Maintains paper record and remains informed of the location
    • Places forms in the medical record including but not limited to discharge paperwork outpatient records home health orders advanced directives and POLST
    • Scans appropriate forms into the electronic medical record (EMR) and notifies appropriate team members when additional documents are added to paper chart.
    • Ensure nurse coverage is appropriately identified in EMR.
  • Facilitates unit readiness for EMR downtime including but not limited to knowledge of downtime procedures and maintenance of appropriate forms.
  • Assists in promptly reporting problems with EMR to the IT HELP desk.
  • Verifies regulatory documentation at the point of care and escalates to the appropriate care team of any missing documents.
  • Performs charge entry accurately.

Patient Flow:

  • Performs admission discharge and transfer activities in a timely manner.
  • Notifies the appropriate nursing staff and physician upon patient admission.
  • Notifies appropriate nurse staff and physician when consulting teams arrive to the unit.
  • Obtains patient identification if needed.
  • Assigns appropriate caregivers in the nurse call system.
  • Prepares patient chart: to be sent to medical records after patient discharge for discharge to another healthcare facility for transfer to another inpatient unit or the OR.
  • Requests time for willcall ambulance and Medicare.
  • Requests patient escort when appropriate.
  • Tracks patient scheduling for tests and procedures and informs care providers of anticipated time.
  • Tracks patient activity on and off patient care unit monitors and updates bed tracking as appropriate.
  • Verifies and reconciles unit census for accuracy in collaboration with charge nurse and/or Clinical Coordinator.
  • Other duties and responsibilities supporting patient flow as delegated by unit leadership.

Desk Flow Clerical Organization:

  • Receives and distributes patient care unit deliveries to patients and staff.
  • Accepts deliveries and stocks in appropriate place.
  • Maintains a clean uncluttered nursing station and tube station.
  • Places service requests for equipment and repair and follows up to ensure repair is complete.
  • Maintains and tracks an adequate supply of forms clerical equipment and nursing supplies according to patient care unit standards.
  • Accurately completes and submits supply requisitions.
  • Performs basic computer/printer maintenance: add paper toner fix printer jams.
  • Maintains list of staff assignments and phone numbers and distributes as appropriate.
  • Ensures unit signage is stocked.
  • Demonstrates ability to use online systems as required.
  • Attend appropriate training classes necessary to perform job.
  • Other duties and responsibilities delegated by unit leadership.

AA/EOE.

Qualifications :

Required:

  • High School or GED.
  • Excellent communication and customer service skills.
  • Computer experience.

Preferred:

  • One year of college or business school.
  • Unit secretary experience.
  • Medical terminology.

Additional Information :

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.

Remote Work :

No

Employment Type :

Parttime

Job Tags

Part time, Immediate start, Shift work, Weekend work, Sunday, Day shift, Saturday,

Similar Jobs

SWJ TECHNOLOGY, LLC

Assembly Process Engineer Job at SWJ TECHNOLOGY, LLC

 ...PURPOSE: Participates in efforts of the Process Assembly team in support of Engineering, Operations and Quality in terms of dimensional accuracy, equipment efficiency and function in an automotive / stamping & robotic-welded assembly environment. RESPONSIBILITIES... 

BayCare Health System

Patient Care Technician - Morton Plant North Bay Hospital Job at BayCare Health System

 ...high-quality, compassionate care to all we serve. At BayCare...  .... BayCare is looking for Patient Care Techs/Certified Nursing...  ...join BayCare as a Patient Care Technician. Position details-Patient...  ...year of licensed CNA work experience in a skilled nursing facility... 

The National Coalition of Healthcare Recruiters

Anesthesia Tech Job at The National Coalition of Healthcare Recruiters

(Only QUALIFIED Healthcare Professionals accepted) Anesthesia Technologist Shift: Evening & Night availableGuaranteed hours: 40/week | 8/dayOvertime: AvailableStart: ASAPJob Duties: Assist in the care of patients undergoing anesthesia including preparation of anesthesia... 

CompHealth

Psychology Job at CompHealth

Come practice in Grants, New Mexico, a diverse community with people descending from many cultures and backgrounds. The area offers low property taxes, inexpensive housing, the convenience of a nearby large city, and an abundance of open space. This area is great for those...

Steady Vision

Web Developer Job at Steady Vision

 ...primarily focus on building, customizing and supporting digital initiatives (responsive, desktop, tablet and mobile) as well as providing CMS customization and support. As a web developer with a PHP focus, responsibilities encompass supporting the full deployment life cycle,...