Job Description

Job Description

Job Description

Optimized IT is regional in scope, providing Managed IT Services from small to mid-sized organizations including Commercial Business, Not-for-Profit, and K-12 markets. We are seeking a highly skilled Systems Engineer with good client communication skills and an appetite to solve problems.

Job Summary: The Systems Engineer spearheads client onboarding, product deployment, and service enhancements. Acting as an escalation point, they collaborate with the NOC and Service Department, both internally and externally. On-call availability required. Reporting to the Director of Service and working closely with the Project Manager & Solutions Architect.

Functions/Responsibilities:

• Mentor and train other members of the Service & NOC Team and seek to continually improve processes companywide
• Build and deploy of new client hardware (servers (physical or virtual), switches, firewalls, and/or SAN) via projects
• Receive escalated customer calls for trouble/technical support
• Cooperatively test and work with external vendors and partners
• Provide continual status updates to customers or project managers regarding tickets and projects
• Be proactive about challenges or constraints within a project and seek to manage them accordingly
• Provide detailed specifications for proposed solutions including materials, manpower and time necessary
• Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team

Desired Competencies and Skills:

• Expert understanding of Microsoft 365, Azure, Server platforms, and Exchange
• Expert understanding of Microsoft system management (AD, Group Policy, DNS, DFS, NPS, etc)
• Strong understanding of Storage solutions
• Strong understanding of Virtualization (VMware VCP a plus)
• Strong understanding of Networking (Advanced Routing Protocols, VLAN, NAT, BGP, etc.)
• Strong understanding of Firewalls (Familiarity with Sonicwall and Cisco ASA a plus)
• Experience with backup solutions
• Knowledge of and skill in scripting through PowerShell for automation efforts
• Some experience with mobile device management
• Attention to detail and accuracy
• Good time management skills and able to multi-task
• Ability to work well and communicate with all areas of the company as well as external customers and vendors
• Highly motivated, energetic, self-starter
• Adaptable to change and able to work under pressure

Perks:

• An easy-going environment and culture (we all enjoy what we do)
• The flexibility to work from home
• A Stand-Up Desk and your own lego set on your first day!
• A Proactive Approach to Ongoing Training to help you develop life-long skills

Physical Requirements:

• Highly mobile position. May require lifting (up to 50 pounds) of computer, server or network equipment and related accessories.
• Writing and typing abilities required for computer functions.
• Requires standing, walking and driving a vehicle for extensive periods of time.

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