Job Description Job Title: ServiceNow CMDB Solution Architect Technical/Functional Skills Service Now CMDB. ITSM(Incident, Problem & Change Mgmt) Experience Required 8 + years Roles & Responsibilities Ability to architect solutions to accommodate complex business needs and design architecture to align technologies from Allys Services and infrastructure within the CSDM framework Design and implement ServiceNow ITSM/ITOM Discovery and CMDB solutions that meet business requirements and adhere to industry best practices Work with process owners to define and understand process requirements related to the capture of configuration data, gap analysis, and develop technical specifications and solutions Develop and maintain Ally Financials configuration models for services, assets, applications, and infrastructure to enable key processes such as impact and cause of incident and problems, change planning, design, change risk and impact assessment, planning tech refreshes, software upgrades, optimize asset utilization by understanding which CI's make up a service Evaluate enhancement/customization requests, provide design recommendations, and document technical requirements Ensure solution design and process consistency and continuity across the CMDB and the processes that depend on the CMDB Create written architecture view templates for and document CMDB platform design in conjunction with the CMDB Class Manager Research and provide information on new and changing CM technologies to implementation teams Review and approve all requests for the administrator log on credentials and access rights to the CM infrastructure Design and implement solutions, which may include or require client scripts, UI policies, UI actions, business rules, workflows, and automation Design, implement, manage, and ensure the effectiveness of the integration of the CMDB with external sources of data (e.g.: SCCM, JAMF, etc.) Participate in defining a road map to mature CM and Discovery related processes and governance Participate in platform upgrade planning, testing, and validation Support the development, documentation, implementation, and maintenance of CM and Discovery governance processes, procedures, and policies Participate in projects including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy, and delivering results on time Salary Range: $120,000 - $150,000 a year Tata Consultancy Services
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