Service Advisor at Honda of Ocala Job at MORGAN AUTO GROUP, Ocala, FL

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  • MORGAN AUTO GROUP
  • Ocala, FL

Job Description

Job Details

Job Location
Honda of Ocala - Ocala, FL

Salary Range
$60,000.00 - $120,000.00 Commission/year

Description

We are a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add a qualified Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Our Advisors make on average between $60k-$120k depending on experience!!*

In addition to competitive pay, we offer our associates the following benefits:
  • Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account
  • 401(k) with company match
  • Professional work environment, with job training and advancement opportunities
  • Paid Time Off
  • Tenure Bonuses
  • Employee discount programs
  • Referral programs

Qualifications

RESPONSIBILITIES:
  • Greets all customers promptly; provides timely professional service.
  • Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
  • Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
  • Estimates cost and completion time/settles customer accounts.
  • Communicates with customer about status of work.
  • Coordinates activities to ensure repair work is fixed right the first time and completed on time.
  • Obtains the customer's written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
  • Meets or exceeds goals for add-on sales.
  • Meets or exceeds OEM Customer Satisfaction Index expectations
  • Delivers the right car in perfect condition every time.
  • Identifies repeat customers/first time customer and treats them accordingly.
  • Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
  • Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller's inquiry.
  • Documents repair order changes.
  • Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
  • Promptly addresses and resolves customer viewpoint and service follow-up issues.
*see hiring manager for details

EOE/DFWP MORGAN AUTO GROUP

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