Job Description

Job Description

Job Description

**MUST RESIDE IN THE ATLANTA, GA AREA** Work at home opportunity
**Must live in the Greater ATL area to be considered for this role**

Salesforce Administrator - Full-time 

BELAY is a growing and vibrant, Atlanta, GA based company that offers virtual staffing solutions in areas of Virtual Assistants, Virtual Bookkeepers, Website Specialists and Marketing Specialists. We are a fast-paced team of high performers that work extremely hard, but also know how to have a great time. Culture is a top priority and our values are lived out daily. The position requirements are listed below.

 

Job purpose

The focus of this role is to maintain Salesforce for the organization, including but not limited to implementation, training, troubleshooting, and user set-up. The Salesforce Administrator will act as a liaison and advocate cross-departmentally for Salesforce upkeep and administration. We are seeking a self-starter, with a bias toward action, who can recognize and make process improvement recommendations. The ideal candidate for this role must be flexible, poised, professional, detail-oriented, proactive, and confident in their decision-making and problem-solving skills. Must be an expert with technology and also fully embrace it as the platform on which we run our company. Excellent written and verbal communication skills and regular business hours availability are required.

As a member of the BELAY Corporate Team, you are expected to participate in phone calls and meetings (virtual and onsite), while serving as an example of the company’s mission: BELAY exists to glorify God by providing solutions that equip our clients with the confidence to climb higher.

Duties and responsibilities

Represent BELAY in a positive and professional manner

• Exemplify our Core Values and Mission Statement to live out BELAY’s culture each day. 
• Be a good steward of our Vision: “Our vision is to help you achieve your vision”.
• Collaborate with and help teammates while maintaining a positive and professional attitude; fostering teamwork.

Salesforce (SFDC) Administrator

 

• Serve as the primary system administrator for the Salesforce environment.
• Administer and support Salesforce platform (user setups, profiles and roles, reports and dashboards, customized objects, fields, record types, page layouts, validations​ and process automation​). 
• Evaluate Salesforce processes, uncover areas for improvement, and develop and implement solutions.
• Be a change agent by identifying Salesforce bottlenecks, redundancies, task inefficiencies, and business risks.
• Provide insight and advice on advancing Salesforce/Salesforce Marketplace efficiencies for BELAY.
• Vet end user needs by proactively seeking ways to add efficiency within each area of the business by using Salesforce.
• Point of escalation for system/user errors, support tickets, and training based on business needs.
• Drive changes to the creation and maintenance of user documentation/training guides.
• Partner with the Salesforce Platform Manager in overseeing the SFDC ticketing system, ensuring issues are addressed as they arise, and evaluating the ticketing system overall functionality and efficiency
• Complete regular internal system audits to​ uncover data integrity issues and/or opportunities for process improvement.
• Install high-priority updates from Salesforce.com.
• Responsible for the oversight and maintenance of current/future Salesforce integrations, data feeds
• Partner with the Salesforce Platform Manager for the evaluation, scope, and completion of new development requests.
• ​Work with stakeholders to understand business requirements and develop and maintain custom reports and dashboards.
• Oversee ongoing Salesforce clean up efforts to ensure data hygiene.
• ​Manage data imports/updates via dataloader.io​.

Qualifications

The ideal candidate for this role must be flexible, poised, professional, detail-oriented, proactive and confident in their decision-making and problem-solving skills. Must be an expert with technology and also fully embrace it as the platform on which we run our company. Excellent written and verbal communication skills and regular business hours availability are required.

• BA/BS degree or equivalent work experience. 
• 2-3 years experience as Salesforce Administrator (Required).
• Salesforce Administrator Certification.
• Salesforce Advanced Administrator Certification (Preferred).
• Must be driven self-starter, a positive thinker, loyal and trustworthy.
• Attributes of flexibility, creativity, self-discipline, strong organizational skills, and action-orientation are essential for this role.
• Strong verbal and written communication skills.
• Team player who is willing and able to “roll-up the shirt sleeves” to get a project done when needed.
• A high degree of autonomy with the capability of working remotely. 

Working conditions

BELAY Corporate, as a virtual company, offers you the ability to work from home full-time. As such, a dedicated and secure workspace, free of distractions is required. Our standard business hours are Monday-Friday. Some roles will require travel.

This role is a full-time, exempt, W-2 role with our company. BELAY is a top-notch, vibrant company with an award-winning culture. Expect to have some fun while being highly engaged in your work. Expect to be a valued team player in a thriving, growing organization.

Physical requirements

This position does not have any physical requirements at this time.

Salary

Range is between $85,000 - $90,000

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