Job Description

Job Description

Job Description

Our client is looking for an  Inbound/Outbound Call Center Agent to join their team!

• M - F shift, 10am - 6:30 pm
• $17/hour

Job description

• Accurately performs insurance verification’s by taking inbound calls from or performing outbound calls to Insurance Agents/Regional Offices, and or researches approved Websites to verify insurance information as needed for each specific situation.
• Work the inbound/outbound call queue by taking/making inbound/outbound calls or web verifications
• Accurately composes written information for contracts histories.
• Accurately verify, key, and/or memo insurance information in relation to all Creditor Placed Insurance (CPI) product types and CPI cancels
• Process insurance information received from agents, lenders, and borrowers on the tracking system
• Review insurance policies for compliance with lender requirements
• Meets set goals for productivity.
• Meets assigned workload expectations
• Other duties as assigned

Qualifications (Education, Experience, Certifications & KSA)

· High school diploma/GED required

· Data entry and keyboard knowledge required

· Ability to remain composed and effective under pressure

· Strong attention to detail and organizational skills required

· Strong problem solving skills and ability to escalate to management any issues

· Ability to handle multiple tasks and follow up until completion

· Ability to read and apply commonsense understanding to simple instructions, short correspondence, oral/written instructions and memos

· Ability to work independently in a fast-paced environment

· Shows teamwork to meet department goals

· Ability to communicate clearly, concisely, and effectively in writing and verbally.

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