Job Description

Job Description

Job Description

Redefine the future of customer experiences. One conversation at a time.

We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place.

The Executive Assistant is responsible for providing administrative support to one or more senior level company executives as a part of a functional administrative team that reports directly to the Chief of Staff. The role also provides secondary support to the Chief of Staff for company-wide initiatives and special projects in collaboration with various staff and departments on an as needed basis.

Key Responsibilities

• Acting as the main point of contact with other company leadership, employees, clients and external partners and managing the information flow in a timely and appropriate manner
• Managing calendar, e-mails, calls and voicemails for or more senior company leaders
• Arranging meetings with both internal and external attendees, including booking meeting rooms / venues / and managing logistics in domestic and international locations
• Making complex travel and accommodation arrangements in domestic and global locations
• Organizing daily / weekly department expenses and prepare monthly expense reports and submissions
• Learning company systems to be able to teach and inform others on team
• Acting as the point of contact for requests from staff
• Reviewing requests for prioritization with executive partner
• Preparing and updating materials for meetings, presentations and departmental communications
• Managing all department related paper and electronic files and documentation
• Independently resolving issues with limited guidance or direction
• Supporting internal projects including decision making within clearly defined framework of departmental guidelines and practices
• Preparing and managing complex projects, documentation and correspondence including collecting, organizing, and analyzing data

Qualifications

• 5+ years of experience supporting a C-suite level executive (with global responsibilities a plus)
• College degree preferred
• Strong professional-level verbal and written communication skills
• Demonstrated proficiency in managing projects with multiple deliverables and varied timing
• Ability to meet deadlines in a fast-paced rapidly changing environment
• Proactively able to identify and solve problems independently
• Excellent organizational and time management skills with the proven ability to prioritize and handle multiple tasks
• Demonstrated proficiency with MS Office suite
• A fast learner with initiative, purpose driven and results oriented attitude, capable of working unsupervised
• Highly organized, detail oriented, adaptable and quick-thinking with a confident, proactive, and professional demeanor
• Ability to maintain the highest degree of confidentiality
• Competence in establishing and maintaining strong cross-departmental relationships

Nextiva Core Competencies / DNA:

• Drives Results: The successful candidate will be action oriented, with a passion for solving problems. They will bring clarity and simplicity to ambiguous situations. This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success. They are a change agent, prepared to lead and drive changes as we transform.
• Critical Thinker: The successful candidate is fact based and data driven, able to understand and articulate the "why," identifying key drivers and learning from the past. They are forward-thinking , anticipating problems before they arise. They'll recommend and action well thought out solutions, understanding the risks and dependencies.
• Right Attitude: The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they're resilient and able to easily bounce back from setbacks. They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way. They will embrace a culture of service and learning with a focus on caring , supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $X - $Y. A different level in the job hierarchy may apply to a specific candidate resulting in a different hiring range.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations! 🚀

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS .

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