Job Description

Emporium TPO has been named a Top Workplace in the 2024 & 2025 Scotsman Guide

Emporium is a wholesale origination platform dedicated to servicing professional mortgage brokers and non-delegated correspondent lenders. Our aspirations at Emporium are simple: build a team of talented individuals with shared values who think and behave like owners, create a culture focused on exceptional customer service, and deliver quality products and returns to stakeholders. Come join us!

The Corporate Trainer will collaborate with executives and department leaders to identify training needs and opportunities for growth. They will design, enhance, and facilitate training programs for both new and existing associates, ensuring successful course completion. Driven by a passion for empowering others, the Corporate Trainer will play a key role in fostering continuous learning and professional development across the organization.

Responsibilities:

• Create or update courses, tools, and instructional content for web-based (WBT), instructor-led (ILT), hybrid, and face-to-face training.
• Deliver training across various formats (virtual, in-person) on job-specific processes, technology, business skills, and company policies.
• Design training content, course structures, and delivery methods to meet organizational objectives and ensure a high-quality learning experience.
• Develop multimedia training tools (e.g., SharePoint, Microsoft 365, Adobe, videos) to support organizational learning & development initiatives.
• Lead diverse learning activities, such as group projects, simulations, role-playing, games, quizzes, and assessments, to boost engagement and promote the practical application of training in daily lending operations.
• Partner with subject matter experts to define outcomes, develop engaging materials for diverse learning styles, and ensure accessibility.
• Work with leaders to identify skill gaps and recommend appropriate training solutions, including job competencies and best practices.
• Help establish enterprise-level training standards and maintain consistency across teams and programs.
• Provide coaching and mentoring to new associates, including support for onboarding and on-the-job training.
• Collect feedback from stakeholders to continuously enhance training programs, curriculum, and personal instructional skills.
• Engage in ongoing training and professional development to improve instructional delivery and presentation techniques.

Essential Job Skills:

• Strong passion for learning, training, and developing others.
• Demonstrated ability to quickly grasp complex concepts and effectively convey them in simple terms while driving change initiatives.
• Excellent problem-solving abilities with a track record of independently managing projects.
• Outstanding written and verbal communication skills.
• Strong presentation and interpersonal skills.
• Ability to collaborate with management and employees across all organizational levels.
• Proficient in Microsoft 365.
• Willingness to travel.

Requirements:

• Minimum 3 years of experience in a training-related or focused role.
• Minimum 3 years of experience creating and delivering training content, guides, and multimedia training materials through various methods.
• Residential Mortgage Industry experience preferred.

Why Join Us?

Comprehensive Benefits : Start enjoying our benefits on your first day:

• Choose from several comprehensive medical plans, dental, vision, etc.
• Company paid Life Insurance, Short and Long Term Disability Coverage

Employee Assistance Program : Free confidential help with various personal, work-life, and concierge needs.

Trainings: Free training courses to support your career growth, from Microsoft Excel to management skills

Supportive Work-Life Balance :

• 9 Company Holidays, plus your birthday off as an additional holiday.
• 2 Floating Holidays.
• PTO and/or Sick Days.
• Voting Time Off.
• Paid Parental Leave.
• Bereavement Leave.

Career Development : Continuous growth opportunities through paid training and a collaborative culture.

Tuition Reimbursement: Financial help for your career and educational goals.

Financial Security : 401K plan to secure your future.

Team Bonding : Company outings and virtual happy hours to foster a collaborative culture.

Birthday Surprise: We celebrate your birthday with a tasty surprise from us!

Emporium is an equal-opportunity employer. At Emporium we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

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