Call Center Manager Job at Jobot, Merrillville, IN

cWxEMWdFdFM4Ym1NZ0o4SFJYZjJ2ZmVv
  • Jobot
  • Merrillville, IN

Job Description

Rapidly growing department in Banking industry!!!

This Jobot Job is hosted by: Garrett Mathison
Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.
Salary: $70,000 - $80,000 per year

A bit about us:

We are a well-established financial institution known for bettering our community and the Chicagoland area.

Why join us?

We offer full benefits, discounted financial services, education assistance, volunteer hours and the opportunity to give back to the community.

Job Details

We are seeking a dynamic and experienced Call Center Manager to join our reputable financial institution. This role is ideal for someone who thrives in a fast-paced environment and has a passion for delivering excellent customer service. The successful candidate will be responsible for overseeing our call center team, ensuring that our team delivers first-class service to all our clients, and meeting our business objectives.

Responsibilities:

As a Call Center Manager, you will be tasked with the following responsibilities:

1. Leading and inspiring a high-performing call center team to deliver exceptional customer service.
2. Developing and implementing call center strategies that align with our company’s goals.
3. Monitoring and analyzing call center performance, and producing reports for senior management.
4. Ensuring that the call center operates efficiently and effectively, meeting or exceeding all performance targets.
5. Implementing processes to improve productivity, performance, and customer satisfaction.
6. Handling escalated customer service issues.
7. Recruiting, training, and supporting call center agents and supervisors.
8. Collaborating with other departments to ensure seamless business execution, reinforce positive morale, and uphold company values.
9. Ensuring compliance with all relevant regulations, policies, and procedures.

Qualifications:

To be considered for this role, you will need to meet the following qualifications:

1. A minimum of 3 years of experience in a call center environment, preferably in the banking or financial services industry.
2. Proven experience as a call center manager or similar managerial position.
3. Exceptional understanding of call center metrics and performance standards.
4. Strong leadership skills and the ability to inspire and motivate a team.
5. Excellent communication and interpersonal skills.
6. Strong problem-solving skills and the ability to make critical decisions under pressure.
7. Proficient in relevant computer applications and call center systems.
8. Experience in customer relationship management (CRM).
9. Knowledge of performance evaluation and customer service metrics.
10. Sound judgement and decision-making abilities.
11. Excellent organizational and time-management skills.

Join us and play a crucial role in maintaining our reputation for outstanding customer service. If you are a dedicated professional with a passion for leadership and customer service, we would love to hear from you.

Interested in hearing more? Easy Apply now by clicking the "Apply" button.

Job Tags

Similar Jobs

Remy's Coffee

Mobile Coffee Shop Manager Job at Remy's Coffee

 ...Description Job Description About Us: We are Remys Coffee, a dynamic new mobile coffee shop bringing joy and delicious coffee to various locations...  ..., trustworthy, and enthusiastic Mobile Coffee Shop Manager to be the face of our business. This person will be responsible... 

Johnson Controls

Project Manager II Job at Johnson Controls

 ...globally distributed cross functional project teams.~ Direct work experience within the HVAC industry~ Experience using collaboration platforms (e.g. Microsoft Teams) and work management platforms (e.g. Daptiv, Smartsheet, Wrike)#LI-SI1#LI-Onsite... 

The DAVIS Companies

1st Shift Assembler - $19/HR - $21.00/HR Job at The DAVIS Companies

 ...MA is currently looking for a Mechanical Assembler. This is an entry level role, if you have hand tool experience and want to enhance your...  ...7AM - 3:30PM Pay Rate of the Mechanical Assembler:$19.00/hr for entry level $20.00- $21.00/hr with mechanical experience... 

Classet

Senior HVAC Installer Job at Classet

 ...Hiring a Lead HVAC Installer! Were always looking for upbeat, super motivated people. Thats even more important than experience, because we have incredible training here, but you cannot train ATTITUDE or WORK ETHIC. Problem is, even the best folks in this industry... 

Mosaic

Direct Support Associate Job at Mosaic

 ...provide support and guidance to people served as they learn and develop important daily living skills and life activities to live as...  ...Desire to make a positive difference in people's lives. No experience needed. We provide thorough training. Must be 18 years of age...